Understanding how people behave in organizations is an essential element to being part of an organization on any level. The Human Side of Organizations is designed to prepare students for what lies within organizations, thus avoiding “reality shock.” Clearly written with real-life, rather than theoretical aspects, the text provides students with a complete analysis of behavior. The text covers how formal and informal organizations function, and provides complete coverage of communications and etiquette for all business situations.

Table of Contents

I. HUMANS ARE PEOPLE.

1. Work and Its Place in Life.

2. Perception.

3. Primary Communications.

4. Improving Communications and Managing Conflict.

II. THE ORGANIZATIONAL FRAMEWORK.

5. Jobs, from Design to Appraisal.

6. Formal Organizations: How People Organize.

7. Understanding Management.

8. Small Groups and the Informal Organization.

9. Individuals and Self-Management.

III. INDUCING ORGANIZATIONAL ACTIVITY.

10. Motivation and Morale.

11. Job Satisfaction and the Quality of Work Life.

12. The Dynamics of Change.

13. Leadership.

IV. STRATEGIES FOR IMPROVING ORGANIZATIONAL BEHAVIOR AND PERFORMANCE.

14. Quality.

15. Stress.

16. Ethics and Etiquette.

17. Challenges and Opportunities.

Notes.

Index.