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Chase, Jacobs and Aquilano: Operations Management for Competitive Advantage, 11/e (CJA) provides a current and thorough introduction to the concepts, processes, and methods of managing and controlling operations in manufacturing or service settings. The text provides comprehensive coverage, from high-tech manufacturing to high touch services with a balanced treatment. Chase, Jacobs, and Aquilano also thoroughly integrates and discusses current issues such as globalization; supply chain strategy, E-business, and ERP. The concepts are illustrated by using abundant real world examples, articles, illustrations, problems and cases. Technology is integral to the success of this course, as such, CJA also provide students and instructors with an innovative array of leading edge technology learning and teaching tools.

Table of Contents

CONTENTS IN BRIEF
SECTION ONE OPERATIONS STRATEGY AND MANAGING CHANGE
1 Introduction to the Field
2 Operations Strategy and Competitiveness
Technical Note 2 Optimizing the Use of Resources with Linear Programming
3 Project Management
4 Product Design
Technical Note 4 Learning Curves
SECTION TWO PROCESS SELECTION AND DESIGN
5 Process Analysis
Technical Note 5 Job Design and Work Measurement
6 Manufacturing Process Selection and Design
Technical Note 6 Facility Layout
7 Service Process Selection and Design
Technical Note 7 Waiting Line Management
8 Quality Management: Focus on Six Sigma
Technical Note 8 Process Capability and Statistical Quality Control
9 Operations Consulting and Reengineering
SECTION THREE SUPPLY CHAIN DESIGN
10 Supply Chain Strategy
11 Strategic Capacity Management
Technical Note 11 Facility Location
12 Lean Production
SECTION FOUR PLANNING AND CONTROLLING THE SUPPLY CHAIN
Managerial Briefing Enterprise Resource Planning Systems
13 Forecasting
14 Aggregate Sales and Operations Planning
15 Inventory Control
16 Material Requirements Planning
17 Operations Scheduling
Technical Note 17 Simulation
18 Synchronous Manufacturing and Theory of Constraints
SUPPLEMENTS
A Financial Analysis
B Operations Technology