Master the human relation skills most important for successful managers in today's workplace with the leading EFFECTIVE HUMAN RELATIONS: INTERPERSONAL AND ORGANIZATIONAL APPLICATIONS, 11E. This comprehensive, practical text uses an organizational perspective to help readers better understand the disparate factors that influence employee behavior. Hundreds of human relations examples from real organizations as well as self-assessments and self-development opportunities teach readers how to continually improve personal competencies. Readers gain the insights, knowledge and relationship skills to deal successfully with the wide range of people-related challenges in business today.