Robbins and Coulter's best-selling text demonstrates the real-world applications of management concepts and makes management come alive by bringing real managers and students together. As it successfully integrates the various functions of management, the book establishes a dialogue with managers from a variety of fields. Table of Contents I.  INTRODUCTION.  1. Introduction to Management and Organizations.  2. Management Yesterday and Today. II. DEFINING THE MANAGER'S TERRAIN.  3. Organizational Culture and Environment: The Constraints.  4. Managing in a Global Environment.  5. Social Responsibility and Managerial Ethics. III. PLANNING.  6. Decision-Making: The Essence of the Manager's Job.  7. Foundations of Planning.  8. Strategic Management.  9. Planning Tools and Techniques. IV. ORGANIZING. 10. Organizational Structure and Design. 11. Communication and Information Technology. 12. Human Resource Management. 13. Managing Change and Innovation. V. LEADING. 14. Foundations of Behavior. 15. Understanding Groups and Teams. 16. Motivating Employees. 17. Leadership. VI. CONTROLLING. 18. Foundations of Control. 19. Operations and Value Chain Management.