Written for the introductory communication course, Communication Works presents communication principles, interpersonal communication, group communication, and public speaking in an engaging and highly interactive manner. Its use of questions in the narrative, margins, boxes, and captions support instructors who prefer to lead a discussion-oriented and engaging course. Recognizing the challenges that our world presents for the communication students of the 21st century, the new edition includes enhanced ESL coverage and coverage of ethical, cultural, and technological issues, while also reemphasizing the focus on skill-building to promote the development of personal and professional relationships in real world and virtual settings.