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Quality Is Personal: A Foundation for Total Quality Management

by Roberts, Harry

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Description

In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management.

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Product Details

  • Jun 28, 1993 Pub Date:
  • 0029266254 ISBN-10:
  • 9780029266250 ISBN-13:
  • English Language