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Quality on Trial: Bringing Bottom-Line Accountability to the Quality Effort

by Howe, Roger J

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Description

Exposes the root cause of failure of quality initiatives, and offers advice for executives, managers, and employees seeking to link quality improvement to quantifiable bottom-line results. Discusses managing the quality review and supplier review processes, moving beyond customer satisfaction, and b

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Product Details

  • Jan 1, 1995 Pub Date:
  • 0070305838 ISBN-10:
  • 9780070305830 ISBN-13:
  • English Language