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Description

The book provides guidance to leaders on how to accomplish a paradigm shift away from blanket solutions toward deliberate problem solving. The authors demonstrate how the practice of deliberate problem solving helps build the culture of trust and respect, boost employee engagement and achieve operational excellence in serving the customer.

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Product Details

  • Jun 21, 2019 Pub Date:
  • 9780367139308 ISBN-13:
  • 0367139308 ISBN-10:
  • 212.0 pages Hardcover
  • English Language