Information Networks and Data Communication (1996)

Teleservice is a common concept for distributed application services related to the use of telecommunication equipment, PCs, workstations and mainframes. Teleservices represent a diversity of applications related to various user and vendor cultures such as traditional telecommunications services, E-mail services, cooperative work, applications, multimedia applications, mobile services and intelligent network services. The complexity and diversity of teleservices are increasing, but of greater importance is the change in the way in which teleservices are designed, delivered and maintained. Information Network and Data Communications captures the cultural as well as the technical variety of teleservice.