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Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies (Rev

by Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies (Revised)

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Description

Total Quality Management, Second Edition gives you a completely up-to-date look at how 51 of the world's most successful companies put the total into TQM. Each of these companies, including 13 new additions and 23 Baldrige Award winners, is cited as a benchmark performer in a particular business function. Their examples help you set your sights on specific goals and learn a variety of ways to go about achieving each goal. Each chapter features the best practices of one manufacturing company, one service company, and one small business.

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Product Details

  • Wiley Brand
  • Mar 3, 1998 Pub Date:
  • 9780471191742 ISBN-13:
  • 0471191744 ISBN-10:
  • English Language
  • 10 in * 0.81 in * 7 in Dimensions:
  • 1 lb Weight: