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Measure What Matters to Customers: Using Key Predictive Indicators (Kpis)

by Measure What Matters to Customers: Using Key Predictive Indicators (Kpis)

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Description

Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.

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Product Details

  • Oct 1, 2006 Pub Date:
  • 0471752940 ISBN-10:
  • 9780471752943 ISBN-13:
  • English Language