This book uses the analogy of a road trip to follow a process through its various stops to a final destination. Written in everyday language, Process Mapping Road Trip is a user-friendly business book that you can quickly read and apply in your organization. Managers at all levels can follow the five steps to improve processes within their department, or those workflows that cut across multiple departments.
Process Mapping Road Trip is based on a highly-acclaimed workshop delivered annually at the InsideNGO conference in Washington, D.C.