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Delivering Profitable Value (Revised)

by Lanning, Michael J

$30.74

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Description

Not another empty call for 'obeying the customer, ' this book offers a comprehensive framework and approach by which the entire organization can learn to discover the end-result experiences that customers truly value, and then reinvent the business based on those discoveries.--Stephen A. Furbacher, President, Dynegy Midstream Services, LLP.

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Product Details

  • Jan 28, 2000 Pub Date:
  • 0738201626 ISBN-10:
  • 9780738201627 ISBN-13:
  • English Language