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Raving Fans: A Revolutionary Approach to Customer Service

by Blanchard, Ken

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Description

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

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Product Details

  • Jan 13, 2004 Pub Date:
  • 0739309536 ISBN-10:
  • 9780739309537 ISBN-13:
  • English Language