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Why Didn't You Say That in the First Place?: How to Be Understood at Work

by Heyman, Richard

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Description

Ever get the feeling that your coworkers don't understand you?
Misunderstanding through poor communication is rampant in theworkplace, yet most workers just shrug their shoulders and acceptmisunderstanding as a fact of life. In Why Didn't You Say thatin the First Place?, the author offers a path to clearcommunication by demonstrating how we can always reach full mutualunderstanding with others by using the power of plain talk in asystematic way.

You'll discover:
* Why nobody understands you
* Why misunderstanding is normal
* The power of strategic talk
* Communicating when understanding is critical
It is full of anecdotes, illustrations, sample conversations, andchecklists to show readers how misunderstandings can be preventedin everyday settings.

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Product Details

  • Jossey-Bass Brand
  • Apr 29, 1997 Pub Date:
  • 0787903442 ISBN-10:
  • 9780787903442 ISBN-13:
  • 208.0 pages Paperback
  • English Language
  • 9.21 in * 0.56 in * 6.32 in Dimensions:
  • 1 lb Weight: