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Fabled Service P
by Jameson, Bonnie
$19.20
List Price: $30.00
Save: $10.80 (36%)
Description
Given the challenge to lead Nordstrom's move into Southern California, Betsy Sanders relied heavily on creating exemplary customer service and helped that region realize annual renevues of $1 billion. Delighted Customers made the company's exceptional service a benchmark, not only for other retailers but also for service and manufacturing industries. In Fabled Service, Sanders shares her secrets for creating legendary customer service through dedicated leadership.
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Product Details
- Jossey-Bass Brand
- Aug 12, 1997 Pub Date:
- 0787909386 ISBN-10:
- 9780787909383 ISBN-13:
- English Language
- 9.98 in * 0.38 in * 7.09 in Dimensions:
- 1 lb Weight:
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