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Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results

by Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results

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Description

You've mastered the skills required to achieve customer satisfaction. But how do you effectively train others to do the same? This user-friendly book will help new customer service managers and veterans alike lead frontline employees with confidence.

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Product Details

  • Sep 14, 2011 Pub Date:
  • 0814417159 ISBN-10:
  • 9780814417157 ISBN-13:
  • English Language