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Quality Service Management: A Guide to Improving Business Processes

by Quality Service Management: A Guide to Improving Business Processes

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Description

Providing clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a comprehensive closed-loop approach. It details basic statistical techniques and packages the framework, procedures, and methods into a management construct.

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Product Details

  • Routledge Brand
  • May 6, 2022 Pub Date:
  • 1032057513 ISBN-10:
  • 9781032057514 ISBN-13:
  • 202.0 pages Paperback
  • English Language
  • 9 in * 0.48 in * 6 in Dimensions:
  • 1 lb Weight: