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Review Response Genre: Structures, Language, and Functions

by Ho, Victor

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Description

Expanding the scope of the metadiscourse construct, Ho offers a comprehensive analysis of the online review response genre using hotel managers' responses to negative reviews posted by dissatisfied customers on TripAdvisor.

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Product Details

  • Oct 26, 2023 Pub Date:
  • 1032101636 ISBN-10:
  • 9781032101637 ISBN-13:
  • English Language