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Measuring Service Performance: Practical Research for Better Quality

by Lisch, Ralf

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Description

In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints about insufficient, inconsistent or bad service abound. Measuring Service Performance is an appeal for an appro

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Product Details

  • Routledge Brand
  • Jun 24, 2024 Pub Date:
  • 1032836962 ISBN-10:
  • 9781032836966 ISBN-13:
  • English Language
  • 9.69 in * 0.45 in * 6.85 in Dimensions:
  • 1 lb Weight: