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Description

Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.

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Product Details

  • Jan 1, 2015 Pub Date:
  • 9781349477340 ISBN-13:
  • 1349477346 ISBN-10:
  • 180.0 pages Paperback
  • English Language