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Managing Difficult, Frustrating, and Hostile Conversations: Strategies for Savvy Administrators

by Managing Difficult, Frustrating, and Hostile Conversations: Strategies for Savvy Administrators

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Description

Be prepared to manage stressful situations before they happen. The second edition of this best-selling resource provides updated content and uncovers effective strategies for dispelling common sensitive situations.

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Product Details

  • Feb 15, 2005 Pub Date:
  • 9781412913409 ISBN-13:
  • 1412913403 ISBN-10:
  • 168.0 pages Paperback
  • English Language