Looking for efficiency gains in your business? If you're a business analyst, this practical guide will show you how to design effective business process management (BPM) applications. Every business uses business processes--these everyday tasks help you gain and retain customers, stay profitable, and keep your operations infrastructure functioning.

BPM specialists Christine McKinty and Antoine Mottier show you step-by-step how to turn a simple business procedure into an automated, process-based application. Using hands-on examples, you'll quickly learn how to create an online process that's easy to use. Each chapter builds on earlier material.

You don't have to have any programming experience to design business processes--and if you have skills in designing workflows and understanding human interactions with processes, you already have a headstart.

Through the course of this book, you will:

• Build a prototype of an application page
• Create the most frequent use flow in a process, and define the data model
• Generate real process forms and produce the first version of the application
• Connect your application to external information systems, and then build and test the complete application