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Quality Behavior and the Bottom Line The Human Side of Quality Improvement
by [Pounds, Jerry, Werner, Tom, Foxworthy, Bob, Moran, Daniel]
$16.42
Description
This book is a must-read for anyone who has implemented a quality improvement initiative but has not achieved or sustained the desired results. It describes the element that is commonly overlooked by many quality processes; the failure to specifically identify the critical behaviors needed to improve quality and to sustain the quality improvement initiative.
The authors provide a detailed understanding of where quality processes typically break down and how they work better with a focus on the right behaviors. The book provides a blueprint for engaging employees in a behavior-based quality system that can achieve significant quality improvement for any organization.
The authors provide a detailed understanding of where quality processes typically break down and how they work better with a focus on the right behaviors. The book provides a blueprint for engaging employees in a behavior-based quality system that can achieve significant quality improvement for any organization.
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Product Details
- CreateSpace Independent P Brand
- Mar 3, 2015 Pub Date:
- 9781508567431 ISBN-13:
- 1508567433 ISBN-10:
- 128.0 pages Paperback
- English Language
- 9 in * 0.29 in * 6 in Dimensions:
- 0 lb Weight:
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