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Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction

by Waite, Andrew

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Description

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording

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Product Details

  • Jan 2, 2002 Pub Date:
  • 1578200946 ISBN-10:
  • 9781578200948 ISBN-13:
  • English Language