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Description

Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,

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Product Details

  • Jan 3, 2002 Pub Date:
  • 9781578200955 ISBN-13:
  • 1578200954 ISBN-10:
  • 232.0 pages Paperback
  • English Language