About the Author

Gloria Petersen is president and founder of Global Protocol, Inc., a premier resource for developing a dynamic business culture. Gloria energizes audiences with her down-to-earth style and inspires them to take control of their careers and to serve as role models for others. Her customized programs have a twenty-five-year proven track record for teaching individuals how to develop the social intelligence necessary to inspire, lead, and succeed.

Credentialed as a certified protocol professional and a graduate of the Protocol School of Washington and the Professional Image Institute, her accomplishments include directing and hosting her own FOX network television show, Image of Success, serving as an etiquette judge on The Learning Channel, and authoring articles for numerous publications. She keeps current by conducting surveys, attending frequent symposiums, and monitoring the business climate for emerging issues.