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Service Operations Management

by Service Operations Management

$87.84

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Description

Service Operations Management aims to introduce students to the principles and practices of managing service operations. Topics covered include service strategy, service design, service quality, capacity planning, and process improvement. The book provides a comprehensive overview of the operational challenges and strategies specific to service industries, equipping students with the skills to enhance service delivery and efficiency in various organizational settings.

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Product Details

  • Jan 10, 2025 Pub Date:
  • 9781779563125 ISBN-13:
  • 1779563124 ISBN-10:
  • 292.0 pages Library Binding
  • English Language