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Total Quality Management for Custodial Operations: A Guide to Understanding and Applying the Key Ele

by Gaudreau, Stephen D

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Description

This book examines Total Quality Management for the building cleaning maintenance industry. It demonstrates how to motivate employees to improve the quality of your service. Total Quality Management for Custodial Operations focuses on the customer and applies a methodology used successfully by hundreds of teams.

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Product Details

  • Nov 1, 1994 Pub Date:
  • 1884015514 ISBN-10:
  • 9781884015519 ISBN-13:
  • English Language