Six Sigma for Everyone: Six Sigma Information Technology Management (Step-by-step Guide to Improve Q

All the worksheets are below the various charts and graphs in each section as well as in the appendix. There is the excel workbook that contains all the worksheets. Don't go lean in your office without this valuable resource!

Here's a preview of what you'll learn...

- Improving customer satisfaction

- Eliminate business waste

- Differences between push and pull strategies

- Lean six sigma tools

- Lean engineering analysis

- How to play close games

- How to use value stream mapping

Implementing this methodology will bring a new set of functions and systems into your organization, ensuring tangible results. You will achieve your goals, and your customers will get exactly what they want.