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Good Services: How to Design Services that Work
by Downe, Louise
$20.92
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Description
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
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Product Details
- Laurence King Publishing Brand
- Mar 3, 2020 Pub Date:
- 9789063695439 ISBN-13:
- 9063695438 ISBN-10:
- English Language
- 7.85 in * 0.8 in * 5.3 in Dimensions:
- 1 lb Weight:
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