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Customer vs Client: The Impact of Empathy in Business: A reflection tool for sales and customer rela
by Kalra, Vishesh
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Description
Is your business treating people like customers - or like clients?
Customer vs Client: The Impact of Empathy in Business invites you to explore the real difference empathy can make in everyday business interactions - and how it can lead to deeper trust, stronger loyalty, and increased sales.
Told through sharp, engaging short stories with accompanying illustrations, this book contrasts the customer mindset with a client-centred approach across different industries - from retail and hospitality to design, consulting, tech, and more.
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Product Details
- Jun 24, 2025 Pub Date:
- 9798289453211 ISBN-10:
- 9798289453211 ISBN-13:
- English Language
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