Welcome to The Hospitality Playbook, a guide to navigating the challenges of the hospitality industry through the principles of coaching. Just as a coach develops plays, refines strategies, and motivates the team to work towards victory, leaders in hospitality must do the same to achieve excellence in service. This playbook offers a series of "plays" designed to address some of the most pressing issues in hospitality, with a particular focus on tackling the turnover problem that has long plagued the industry.