RAILS-Talk: A Tough Conversations Workbook for People Managers

Navigate High-Stakes Discussions Effectively with RAILS Framework

Even the most capable people managers face issues of miscommunication, frustration, and unrealized objectives.

Communications expert Betsy Petrie created RAILS-Talk as a practical five-step method: respectfully relate, ask simple questions, use the power of silence, actively listen, and summarize with clear next steps. Incorporate your personal management style as you outline feedback for performance reviews or PIPs, develop high yield communication skills, and transform the way you lead.

RAILS-Talk is a powerful workbook designed for staying on track when approaching complex topics- without derailing the conversation with unnecessary friction from excessive small talk, judgment, or sugar coating. Prompts also explore DISC Communication Styles, values and feelings in the workplace, and the Platinum Rule.

Candor and kindness transform dread into empowerment on this journey, so that you and your team can confidently advance in your career. Avoid unnecessary anxiety or conflict, build a culture of trust, improve employee engagement, and prepare a clear path for productivity, growth, and success.

Great for people managers, HR professionals, team leaders, leadership coaches, and organizational development specialists dedicated to improving interpersonal skills.

Praise:

"Tough conversations often help build leadership. RAILS-Talk helps you navigate these difficult conversations. You need this book." - Howard Schlossberg Associate Professor/Journalism (ret.), Columbia College Chicago

"Packed with practical insights and clear guidance, enabling managers to boost both team and individual performance. This must-read is highly recommended for anyone eager to elevate their leadership skills and drive remarkable team success." - Dr. Mike Comer, The Hayes Group International, Inc.

"Betsy Petrie has demystified the process of having difficult work conversations with her RAILS-Talk, a concept that really works! I've seen first-hand in practice where Betsy honed this technique with more than 200 managers. Every people manager needs a copy." - Tracy McCarthy, SPHR, GPHR, SHRM-SCP