Rather than solely concentrating on the technology of telecommunications, Carr and Snyder's The Management of Telecommunications: Business Solutions to Business Problems second edition caters more to the needs of today's business students. Management Of Telecommunications is the ideal textbook for exposing students to all facets of being a telecommunications end-user. It stresses the importance of the managerial decision-making side of telecommunications by applying the use of an integrated continuing case to illustrate key concepts and show the decision process. This book will provide business students with the technical vocabulary, technical understanding, and decision-making ability necessary to be an effective business telecommunications manager. Students using Carr and Snyder's book will lead the decision-making process by having an understanding of technology tradeoffs in relation to costs, marketing, customer service, and competition. Students will learn how telecommunications and telecommunications-intensive information systems, in particular, are part of the strategic, tactical, and operational decision processes of an organization. Table of Contents Part I: Communication Basics 1. What is Technology? What is Telecommunications? 2. Where did the Telephone come from and how does it Work? 3. What Technologies and Media Do We Use for Voice and Data Systems? Part II: Data Communications and Networks 4. Data Communications: The Basics 5. Data Communications: Conversion, Modulation, and Multiplexing 6. Networks by Topology and Protocols Chapter 7. Telecommunications Architectural Models 8. LANs,WANs, Enterprise Networks, and Network Equipment Part III: Uses of Networks 9. The Internet connects to the World; the Intranet Connects the Organization 10. Business Applications of Telecommunications Part IV: Legislation and Global Issues 11. How Do Legislation and Regulation Affect Telecommunications? Part V: Managing Telecommunications 12. Management of Voice and Data Systems in Organizations 13. How do you Manage Telecommunications Projects-SDLC for Telecommunications Part VI: The Need for Bandwidth 14. Bandwith for the Office 15. Bandwidth for the Home Part VII The Future 16. Epilogue Glossary Abbreviations Index